YEGASIGUR GUIDELINES FOR LAW ENFORCEMENT AUTHORITIES – OUTSIDE THE UNITED STATES
YegaSigur is committed to continually improving the safety of our platform and contributing to safety in the communities where we operate. YegaSigur has a specialized team dedicated to working with law enforcement agencies around the world, the Law Enforcement Safety Service Team (“LESST”). This team reviews and responds to each law enforcement request YegaSigur receives. The LESST team has processes in place to assist law enforcement on a 24/7 basis, including emergency requests, through our Public Safety Page.
YegaSigur is also extremely committed to the privacy of our users’ data. YegaSigur stores and maintains user data as described in our Privacy Notice and Terms of Use applicable to each jurisdiction where YegaSigur operates. YegaSigur discloses data to law enforcement in accordance with applicable laws and YegaSigur’s core principles.
Up-to-date information about YegaSigur’s products and services are available in our Help Center and Newsroom.
This guide, and the accompanying FAQs, are not intended to provide legal advice. They also do not create any enforceable rights, and YegaSigur, YegaSigur.com and Miriad L.L.C. reserves the right to update or change this guide without notice to law enforcement.
LESST Overview
YegaSigur Technologies (“YST”) and YegaSigur Miriad L.L.C. are joint data controllers for all user personal data in the European Economic Area (“EEA”), Switzerland, and the United Kingdom, and YST is the sole data controller for all other data. YegaSigur’s LESST team processes requests from law enforcement worldwide, in accordance with the instructions of the relevant data controller.
Upon receiving legal process, a preservation request, or an emergency disclosure request, YegaSigur may disclose the requested data if doing so would be consistent with:
- Local law of the requesting authority, and any other applicable laws, such as the EU’s General Data Protection Regulation (GDPR);
- YegaSigur’s core principles, as described below; And
- YegaSigur’s user policies, including the Privacy Notice and applicable Terms of Use.
Law enforcement should use the Public Safety Page as the primary means for contacting the LESST. The Public Safety Page (PSP)provides the central point of contact for law enforcement to communicate with LESST specialists when submitting legal process, preservation requests, or emergency disclosure requests.
Law enforcement may also use the Public Safety Page (PSP) to obtain status updates on submitted legal process or to ask questions. Instructions for creating an account are available here. Only law enforcement and government personnel authorized to obtain evidence in connection with official legal proceedings may use the Page. Public Safety Page (PSP) accounts should be created using an official law enforcement or government email account.
Requirements for Legal Process, Preservation Requests, and Emergency Disclosure Requests
When submitting any request to YegaSigur, law enforcement should identify the specific account(s) implicated by the request. When possible, law enforcement should provide a unique identifier associated with the account(s), such as email address, phone number, and/or license plate number. Names alone often are not unique identifiers, nor are dates of birth (to the extent collected). YegaSigur may also be able to identify accounts that are relevant to a law enforcement investigation by searching for information related to a specific trip. For such requests, information about that trip, such as user identification information named above, and a date, time, trip ID, or pick up or drop off location, should be provided.
Legal process, preservation requests, and emergency disclosure requests must be addressed to the appropriate YegaSigur entity:
Requests from EEA, Swiss, and UK authorities should be addressed to Miriad L.L.C., Piedra Plat # 110-a, Sta Cruz, Aruba, Dutch Carribbean.
Requests from all other authorities should be addressed to the Law Enforcement Safety Service Team, YegaSigur Technologies. (YST), Rooi Bosal 47-C, Sta Cruz, Aruba, Dutch Carribbean.
Legal Process
- All law enforcement requests for data must be supported by legal process (with the exception of emergency requests, discussed below).
- YegaSigur reserves the right to reject legal process for any reason, including requests that do not have a valid legal basis, are overbroad, vague, or otherwise inappropriate, or if YegaSigur cannot verify the legitimacy of the request.
- YegaSigur may also require a valid court order (via mutual legal assistance treaty, mutual legal assistance agreement, or letter rogatory) to disclose certain types of records to authorities outside the United States. For example, YegaSigur generally requires a valid U.S. court order (via mutual legal assistance treaty, mutual legal assistance agreement, or letter rogatory) in order to disclose the content of communications to authorities outside the United States.
To be valid, legal process submitted to YegaSigur must generally:
- Be addressed to the appropriate YegaSigur entity;
- Be issued in compliance with the local law of the requesting authority;
- Be issued by an appropriate authority, such as a judge;
- Be signed by an appropriate authority, such as a judge;
- Be dated;
- Provide a date to return the responsive materials, if applicable; And
- Specifically identify the targeted account(s), reasonably identified; the type(s) of information within the account to be disclosed; and any applicable date range.
Preservation Requests
Law enforcement may seek the preservation of account records. Upon receipt of such a request, YegaSigur may take steps to preserve any records or other information in its possession regarding the subject of the preservation request, pending the issuance of legal process.
A preservation is a one-time “snapshot” of the records or content in an YegaSigur user’s account at the time we receive the preservation request; it is not an ongoing, real-time preservation of those records. YegaSigur reserves the right to reject preservation requests for any reason.
Emergency Disclosure Requests
To the extent consistent with local law, YegaSigur may voluntarily disclose user data to a law enforcement entity if YegaSigur has a good-faith belief that an emergency involving danger of death or serious physical injury to any person requires disclosure without delay of information related to the emergency. Requested data must be limited to data necessary to specifically address the ongoing emergency.
Emergency disclosure requests may be submitted via the Page, or via email with an Emergency Disclosure Form attached. Because of its commitment to safety on its platform, YegaSigur has processes in place to respond to emergency requests on a 24/7 basis.
To submit an emergency disclosure request, law enforcement must:
- Certify that they are authorized by law to obtain the requested records;
- Certify that the request is, in fact, related to an emergency involving danger of death or serious physical injury that requires disclosure without delay of information relating to that emergency;
- State that there is a significant risk that the emergency may materialize if there is a delay caused by obtaining valid local legal process;
- Specifically identify the targeted account(s), reasonably identified; the type(s) of information within the account to be disclosed; and any applicable date range; and
- If required by law, follow-up with legal process.
YegaSigur evaluates emergency disclosure requests on a case-by-case basis, including on an exigent basis, and will determine in its sole discretion whether to produce the sought-after data. YegaSigur may request additional information or documentation to aid in its evaluation of an emergency disclosure request.
YegaSigur’s User Notice Policy
YegaSigur may notify users of law enforcement requests for their data, unless notice is prohibited under applicable law.
As part of YegaSigur’s safety investigation procedures, YegaSigur may choose to contact an individual identified in a law enforcement request in connection with any alleged safety incident.
YegaSigur will not initiate such contact if it reasonably believes, in its sole discretion, that such contact may:
- Pose immediate risk of serious injury or death to a member of the public; or
- Pervert the course of justice or prejudice the administration of justice.
When submitting a request, law enforcement may ask that YegaSigur not contact anyone associated with the request due to the foregoing reasons or other valid reasons as the case may be.
YegaSigur’s Core Principles
YegaSigur evaluates requests from law enforcement authorities with reference to YegaSigur’s core principles. YegaSigur may not disclose data if doing so would be inconsistent with those principles.
YegaSigur’s core principles for law enforcement requests include:
- All requests must comply with applicable law, and be appropriately scoped.
- YegaSigur will not enable real-time and ongoing access to precise and intact trip data by allowing unsupervised access into its internal systems.
Requests related to criminal investigations must relate to conduct that would constitute a crime in the target’s country of residence, except for requests relating to the disclosure of EEA, Switzerland and the United Kingdom user data. In these jurisdictions, the criminal investigation must relate to conduct that would constitute a crime in Aruba, the Netherlands or the United States, as well as the target’s country of residence.
Local law must provide a mechanism for challenging legal process.
Information Available From YegaSigur.
This section describes the general categories of user data that may be available from YegaSigur. It is meant to provide a guide regarding some of the most commonly requested data types, and is not meant to be exhaustive. For additional information about YegaSigur servicess, please see The YegaSigur Services page.
YegaSigur collects and maintains user data in accordance with its Privacy Notice and applicable Terms and Conditions. The data YegaSigur collects and maintains may vary from account to account, such as when an YegaSigur user deletes their account information. Accordingly, the types of data YegaSigur provides in response to valid legal process may vary.
Basic Subscriber Information.
Basic subscriber information maintained by YegaSigur for riders and drivers may include:
- Name
- Phone number
- Date of account creation; and
- Account status.
Device Information.
Device information includes information about the user’s mobile device.
Vehicle Information.
Vehicle information that YegaSigur may provide includes:
- License plate data;
- Make and model;
- Vehicle insurance;
- Vehicle registration; and
- Vehicle identification number (VIN).
Billing Information.
Means and source of payment information that YegaSigur may provide includes:
- Partial credit card (first six and last four of the credit card number) or bank account numbers (drivers and deliverers only);
- Credit card expiration date;
- Associated credit card zip code; and
- Other payment instruments.
Other billing information that YegaSigur may provide includes:
- Information about particular transactions, like amount, date and time the transaction was made, and the payment instrument used.
- Trip Information
Trip information generally includes:
- A breakdown of the amounts charged to the rider for the trip;
- The pick-up and drop-off locations (latitude and longitude); and
- Information about the rider(s) and the driver, including the name, and rating. Note that drivers and riders enter their names as seen in app, so they are not necessarily their given names or could be abbreviated (e.g. “Chris” for “Christopher”). Riders are also assigned a customer number to safeguard their privacy.
Location Information
YegaSigur may collect GPS location information from the mobile devices of its drivers and riders. A driver’s location information may be captured when the YegaSigur app is running on the driver’s mobile device on or off trip as long as the driver is logged in to receive trips.
Other User Profile Information
Other user profile information about the user that YegaSigur may provide include:
- Rating(s) (one to five stars);
- Written feedback/comments; and
- Profile photograph(s).
Driver Profile Information
YegaSigur may retain the following information about its driver:
- Date of birth;
- Vehicle information (as described above); and
- Driver’s license number
Communications Information.
YegaSigur may capture certain information about communications between its users on the YegaSigur app, such as when a driver and rider use the app to communicate with each other. This may include non-content records associated with such communications, or in the case of text messages through the app, the contents of those communications.
Records of communications may include:
- To/from information; and
- Date and time of the communication.
- Contents of communications may include messages sent between users on the app.
Customer Service Records.
Customer service records YegaSigur may retain include:
- Recordings of customer support calls; and
- Other customer support communications.
Other Business Records.
Other business records YegaSigur may retain include:
- Driver’s license copies.
- Information Associated with Other YegaSigur Services
YegaSigur may provide other categories of information about users of its other services.
Frequently Asked Questions (FAQs)
Q: How do I submit legal process to YegaSigur?
A: Legal process, preservation requests, and/or emergency disclosure requests should be uploaded through YegaSigur’s Public Safety Page. The Public Safety Page (PSP)helps validate that a requestor is actually authorized to make the request, since they use their department, agency, or government email address to sign up for a Public Safety Page (PSP)account. The Public Safety Page (PSP)helps YegaSigur collect the information it needs to process law enforcement requests quickly and offers helpful functionalities to law enforcement, such as the ability to monitor the status of their request(s) or to communicate with the LESST.
Q: Do you notify users of legal process?
A: We may. For information about YegaSigur’s user notice policy, see subsection ‘YegaSigur’s User Notice Policy’ in the above guidelines.
Q: What should law enforcement do with the records it obtains from YegaSigur once the investigation or case is over?
A: Information obtained from YegaSigur should be destroyed once the investigation or case has been completed or the data is no longer necessary, whichever is earliest.
Q: I sent in legal process, but I haven’t heard back from YegaSigur. What should I do?
A: YegaSigur’s Public Safety Page (PSP)allows law enforcement to track the status of their request(s) and send follow-up questions. YegaSigur receives thousands of requests each year and triages the requests it receives upon receipt. YegaSigur makes every effort to respond to requests quickly.
Q: What is YegaSigur’s policy for deactivating accounts? Does YegaSigur deactivate accounts upon request? Will YegaSigur keep an account open if requested?
A: Because of its commitment to safety on its platform, when YegaSigur is made aware of an incident, YegaSigur may take actions that include deactivation of the individual from the platform. Please see the YegaSigur Community Guidelines for YegaSigur’s deactivation policies.
Q: Does YegaSigur request reimbursement for the costs associated with responding to legal process?
A: At this time, YegaSigur generally does not seek reimbursement for costs associated with responding to legal process, although it reserves the right to do so.
Q: Can YegaSigur provide the password to a user’s account?
A: No, YegaSigur does not have access to user passwords.